Refund policy
Last updated: October 29, 2026
Returns
Fitness Zone accepts eligible returns within 7 days from delivery.
Items must be unused and in their original packaging.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Customer pays return shipping unless the item was our error.
Damages and issues
For damaged or wrong items, contact us on WhatsApp +92 309 7445404 within 48 hours of delivery with photos. We replace or refund.
Exceptions and non-returnable items
Resistance bands and used items are not returnable.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, refunds go back to the original payment method or by bank transfer within 5–7 days. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us on WhatsApp +92 309 7445404 or at salesfitnesszone@gmail.com or use the contact details in our contact information policy.